At Mini Momo, we want every parent to feel confident when shopping for their little ones. If something isn't right, we're here to help.

What Can Be Returned or Exchanged?

We accept returns and exchanges on the following conditions:

✅ The item is unused, unwashed, and in its original condition ✅ Tags and packaging are intact ✅ The request is made within 3 days of receiving the order ✅ The item received is defective, damaged, or incorrect

What Cannot Be Returned?

❌ Items that have been washed, worn, or altered ❌ Sale or discounted items (unless defective) ❌ Items returned after 3 days of delivery ❌ Items without original tags or packaging

Collections Covered

Our return and exchange policy applies to all product categories including:

Baby Girl Collections Newborn, 0–3 Months, 3–6 Months, 6–12 Months, 1–2 Years, 2–3 Years

Baby Boy Collections Newborn, 0–3 Months, 3–6 Months, 6–12 Months, 1–2 Years, 2–3 Years

Unisex Collections Newborn, 0–3 Months, 3–6 Months, 6–12 Months, 1–2 Years, 2–3 Years

How to Request a Return or Exchange

1. Contact us within 3 days of delivery via WhatsApp or call
2. Share your order number and clear photos of the item
3. Our team will review your request within 24 hours
4. If approved, you will be guided on how to send the item back
5. Exchange or store credit will be processed within 3–5 working days after we receive the item

Shipping Costs for Returns

• If the return is due to our error (wrong item, defective product): Mini Momo covers the return shipping cost
• If the return is due to a change of mind or size issue: Customer bears the return shipping cost

Exchanges

We offer size exchanges where stock is available. If the required size is out of stock, we will offer a store credit or full refund.

Refunds

Refunds are issued as store credit by default. Cash refunds may be considered on a case-by-case basis and processed within 5–7 working days.

Mini Momo Customer Support

📞 Phone: +92 313 3851677
📧 Email: minimomo.com.pk@gmail.com
📍 Location: Pakistan